Contactless Service
We operate fully contactless from our award-winning sister property, Inn at Mount Shasta, and we’re here for you 24 hours a day via phone or text.
Digital Registration
Before arrival, you’ll need to finalize your digital registration to receive your room number and the code for your keypad door lock. You’ll receive this link in a text message after making your reservation, and it takes about two minutes to complete.
Arrival Day
Around 3pm on arrival day, as long as your registration is complete, you’ll receive your room number and door code.
Last-Minute
For last-minute reservations, the process is the same–just make sure you complete your registration online before you arrive!
Digital Guidebook
Our digital guidebook will also come via text message; it includes lots of information to help you plan your local adventures. It’ll also serve as a handy reminder in case you forget your door code.
Our team is always available, but never in your space. We operate fully contactless and we’re here for you 24 hours a day via phone or text. We’ve tried to think of everything you’ll need during your time with us, but we’re here to fill in the gaps!
Check-in
After completing your reservation, you’ll receive a text message with a link to finalize your registration. You’ll confirm your visit details and provide your ID–it takes about 2 minutes to complete. You’ll also receive a link to our guidebook, with plenty of recommendations to help plan your visit. This online registration needs to be completed in advance in order for you to access your room when you arrive.
On arrival day, you’ll receive your room number and a code for your keypad door lock. You’re welcome to arrive any time after 3pm.
Check-out
When you’re ready to leave, simply pull your door closed behind you and you’re on your way! There’s no front desk, so there’s no need to stand in lines or fill out paperwork. Check-out time is 11am. We’re a small team, so we offer a limited number of late check-outs based on availability: $25 to extend to noon and $50 to extend to 1pm.
Requests
Reach us any time via phone or text. You can call us by dialing “0” from the landline in your room or you can call or text us from your cell. We’ve tried to stock our rooms with everything you’d need for a comfortable and convenient visit, but we’ve also got a few secret hiding spots around the Lodge where we can direct you to almost anything else you might need.
Cancellations, Modifications and No-Shows
You may cancel free of charge until 3:00 pm 7 days before your arrival date. Any modifications, no-shows or cancellations within 7 days of arrival will result in a charge of the first night's room rate and tax. We charge your credit card beginning 7 days prior to arrival for the total amount of your stay. Early departures will be charged the full amount of the reservation.
We are not responsible for weather conditions, road conditions, personal emergencies, schedule changes, sickness or any other event or circumstance that may impact your plans. Western North Carolina, in particular around Mount Mitchell, can experience significant weather patterns, from snow and ice in the winter to wildfires and smoke in the summer. Snow, wildfires, smoke, road construction and other similar events don’t create exceptions to our cancellation policies. We are a very small hotel and there are no exceptions (really!) to these policies.
Visitors and Maximum Number of Guests
Each guest room has a maximum number of guests allowed overnight. Exceeding the number of overnight guests quoted on the reservation, without notification, will result in termination of the rental agreement and will be charged the full amount of the reservation. Additionally, to maintain the comfortable and quiet atmosphere for all guests, no unregistered visitors are permitted to visit the rooms at any time. We do not have extra beds available. The minimum age for the responsible party associated with a reservation is 21, and the registered guest will be responsible for the actions of all of their associated guests.
Pets
No pets, no exceptions. Being a small facility, we do not have the resources to clean, condition & ensure the property on the inside and out is up to par if there are pets. This means exterior waste, interior shedding, smells etc. After being destroyed by Hurricane Helene and an arduous rebuilding process, we simply want to keep the facility as nice and neat as possible, and with limited staffing, this can only be done in a pet free premises. We are glad to provide references to other facilities that can accommodate pets, but please don’t bring them here.
Smoking
The Lodge at Mount Mitchell has a no-smoking policy in all rooms, walkways, stairways and public areas (including smoking, vaping or incense). There will be a minimum charge of $250 for any violation. We are a very small property and need to preserve the experience for all of our guests.
Parking
We have sufficient (but limited) parking in our lot. Parking is at your own risk. Please let us know in advance if you would like to park more than one vehicle per room, or if you are bringing a truck or trailer; with advance notice we can almost always help you with arrangements.
Damage
You are liable for any damage caused by you or any person in your party, whether or not staying at the Lodge during your stay. We reserve the right to retain your credit card and/or debit card details as presented at registration and charge your card in such amounts as we shall, in our sole discretion, deem necessary to make good the cost or expenses incurred or suffered by the Lodge as a result. If the damage comes to light after departure, you authorize us to charge your card for any damage incurred during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage as cost-effectively as possible.
Damage discovered after check-out: Guest Rooms found with waste scattered around, in complete disorder, and/or “trashed” will be subject to a $250.00 maintenance deep cleaning fee in addition to any other costs incurred. Damage to the room:
Damage to rooms, fixtures, furnishing, and equipment, including the removal of equipment, towels, bedding, artwork, etc. will be charged at 200% of full and new replacement value plus any shipping and handling charges.
Loss or damage of guests’ belongings
We assume no liability for lost, misplaced, stolen, or damaged belongings. If you find that you’ve left something behind, please let us know immediately and we’ll do our best to help you locate it.
Right to refuse service
The Lodge at Mount Mitchell is privately owned and operated. We reserve the right to refuse service to anyone for any reason that does not violate Federal or State laws. We have a zero-tolerance policy in which we will refuse to admit or refuse service or accommodations in any of our units, or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by local, state and federal law, or those of the owners for the operation and management of the Lodge.
